Privacy Policy

Information We Collect

We collect information you provide directly to us and information gathered automatically when you use our website.

Information you provide:

• Name, phone number, and email address when you book an appointment, contact us, or sign up for our services
• Appointment history and service preferences
• Payment information processed through our payment provider (we do not store full card numbers)
• Any messages or information you send us by phone, text, email, or social media

Information collected automatically:

• Basic device and browser information when you visit our website
• General usage data such as pages viewed and time spent on the site
• Cookies and similar technologies that help the website function and improve your experience

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments
• Respond to your questions and provide customer support
• Process payments for services
• Maintain your service history so we can provide consistent, personalized care
• Send appointment reminders and confirmations
• Operate, maintain, and improve our website and services
• Comply with legal and regulatory obligations

SMS Terms & Conditions and Text Messaging Privacy

Next Level Nails offers two-way text messaging through our business line so clients can reach us with questions about services, availability, and appointments. By texting our business number, or by providing your mobile number and agreeing to receive texts, you consent to receive SMS messages from Next Level Nails.

Product description. Our SMS service is used for customer care: answering questions about our services, availability, and your appointments. We do not send automated marketing or promotional text campaigns on this line.

Information we collect. When you text us, we collect your mobile phone number and the contents of your messages. We use this information solely to respond to your inquiries and assist you with your appointments and our services.

How we use it. Your mobile number and message content are used only to communicate with you directly.

No sharing or sale of mobile data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Opting out. You may opt out of receiving SMS messages from us at any time by replying STOP to any message. You will receive a confirmation that you have been unsubscribed, and we will send no further texts to your number. Reply HELP, or call us at (754) 800-5162, for assistance.

Message frequency and rates. Message frequency varies. Message and data rates may apply.

How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business, and only with:

• Service providers who help us run our business, such as our booking and payment platforms, under agreements that require them to protect your information
• Legal and safety purposes, when required by law, subpoena, or to protect the rights, property, or safety of our clients, staff, or business

As stated above, mobile phone information and SMS opt-in data are never shared with third parties or affiliates for marketing purposes.

Payments

Payments are processed by our third-party payment provider. Your payment card details are handled directly by that provider in accordance with applicable security standards. We do not store your full payment card number on our systems.

Cookies

Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can manage or disable cookies through your browser settings, though some features of the site may not function as intended if you do.

Data Security

We take reasonable measures to protect the information we collect against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to safeguard your information appropriately.

Data Retention

We keep your information for as long as needed to provide our services, maintain your appointment history, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or anonymize it.

Your Choices

You may:

• Request access to the personal information we hold about you
• Ask us to correct or update inaccurate information
• Request deletion of your information, subject to legal and operational requirements
• Opt out of SMS messages at any time by replying STOP
• Unsubscribe from email communications using the link in any marketing email

To make a request, contact us using the details below.

Children's Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be reflected here, and we encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us: