Salon Policies

Our policies serve to protect both staff and clients by establishing clear guidelines and expectations that help to create a safe and professional environment for everyone.

Cancellation Policy

We require at least 24 hours notice for cancellations or rescheduling of appointments. A late cancellation fee $50 may be applied for every cancellations or rescheduling within 24 hours of the scheduled appointment time.

Please call or email to cancel or reschedule your appointment. Thank you for your understanding and cooperation.

No-Show/Late Arrival Policy

Please note that if you are over 15 minutes late for your appointment we may have to cancel your service if it cannot be completed in the remaining time and you may be charged a cancellation fee $50.

Refund Policy

All services provided at Next Level Nails salon are non-refundable. Once a service has been completed and you have left the salon, the service is considered accepted. This policy applies to all services.

Child Policy

We understand that bringing your children to the salon during your service may be convenient or even necessary at times, but we feel that children who attend their parents' appointments at the salon pose a safety issue. We work with sharp tools, chemicals, and other equipment in the salon and we do not have an area designated for children, nor do we have staff that can keep an eye on them while you receive your service. If something were to happen to your child at our salon, it would be devastating to you and your family, as well as ours. For this reason, we ask that parents visit our salon without their children unless the child has an appointment. During their appointment, the child must be accompanied by their parent at all times and be able to sit still to receive their service safely.

Please understand that our concern is for the safety of your child, for other guests, and for our staff. We have the upmost respect for our parent clients and some of our staff are parents themselves, so we know that this may be an inconvenience.

Thank you for understanding.

No-Pets Policy

The State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and Regulations stating that no pets are allowed in a salon at any time.

We apologize for any inconvenience this policy may cause, and we appreciate your cooperation in helping us maintain a safe and pleasant environment for everyone at the salon.